Last Updated: July 26, 2021

Method of Payment

You can pay for your order with any major credit card issued in Canada, or via Alipay when purchasing online.

Exchanging or Returning Products Purchased Online
Please refer to our Full Return Policy section under our Terms & Conditions.

Promotional Pricing
All of Naturaw’s price changes take effect as of midnight (12am) EST on the advertised date. This also applies to special promotional events (such as Online Only Events), unless otherwise indicated.

Purchasing by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Naturaw Delivery
Within 150km from our main location, all Goods are handled and delivered directly by Naturaw Canine Food Ltd.

Orders delivered by Naturaw will be transported in an insulated environment and they will be packed in their original containers.

Errors or misprints
We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we’ll correct it.
In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Naturaw reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged, as permitted by law. If your credit card has already been charged for the purchase and your order is canceled, will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

The products sold on this website comply with all relevant Canadian legislation. We cannot warrant or represent that they comply with any legal requirement outside Canada.

We do not accept liability for any result feeding or administering products we sell. You are responsible for how you use and/or administer our products.

Should you have further questions regarding this policy, please contact:

Privacy Officer (Peter F.)
Naturaw Canine Food Ltd.
32 Howden Rd – Unit 3
Toronto, ON M1R 3E4, Canada