About Naturaw Deliveries
We deliver within Ontario and specifically within a 200km radius from our manufacturing plant. If we support your address for delivery, the system upon checkout will advise you.
Deliveries are between 11:30 am – 7:30 pm, between Monday and Friday.
Once you place your order, it is immediately sent to production for preparation. Deliveries within the GTA are 1-2 business days. Rural areas are 2-4 business days. The system will advise you upon checkout on the timeframe and price.
We highly recommend that our customers are home to receive their order so that the freshness of our food is not compromised.
We always let our customers know when we are on our way via WhatsApp, including an ETA and ways to contact dispatch.
If you are unable to be home at the time of delivery, please provide a cool box in a shaded area, that we can place the food in. However, the food should be refrigerated or frozen within 2 hours.
About Naturaw Pickups
Our main manufacturing and retail location is located at 32 Howden Road – Unit # 3, in Scarborough.
Major intersection is Birchmount and Lawrence.
Closest POI is the Toronto Police Reporting Center.
Pickups are between 11:30 am – 7:30 pm, between Monday and Saturday.
If you’re a new customer, please bring your pet(s) along with you for a free consultation with one of our friendly and knowledgeable staff members.
We usually need 2-3 hours (on a busy day) to prepare online orders for pickup.
As long as your items are in stock and we’re not considering Bulk items or Backordered items, then orders are usually ready within the hour.
You’ll receive a WhatsApp, Email & Push notification once your order is ready for pickup.
Bulk orders must be picked up same day as production. If this is not possible, we can hold it for 1 more business day.
If not picked up, we will package, freeze and restock your order. You’ll receive a refund in the form of Naturaw points which can then be used to place your order again on the next bulk production day, or use it towards other purchases in store, online or on our app.