About Naturaw Deliveries

We deliver across Ontario and Quebec at this time, however, the availability is contingent upon your location, the nature of your order, and its cumulative weight. During the checkout process, our system will automatically determine and inform you of the feasible delivery options.

Naturaw oversees deliveries that occur within 200km from our Scarborough warehouse and delivered between 09:00 – 19:00, from Monday to Friday.

Services like Uber Direct offer same-day delivery & are at your door by 17:00 Monday to Sunday, whereas CanPar and ICS provide next-day delivery (excluding Saturday), all in accordance with their respective courier policies.

For orders managed by Naturaw, the typical duration is between 1-3 days, contingent on the destination. Trexity offers same-day delivery for orders placed before 1pm and includes the convenience of Saturday delivery. Additionally, ICS/CanPar ensures next-day delivery, aligned with their set policies.

We highly recommend that our customers are home to receive their order so that the freshness of our food is not compromised.

We always let our customers know when we are on our way via Email and/or WhatsApp, including an ETA and ways to contact dispatch.

If you are unable to be home at the time of delivery, please provide a cool box in a shaded area, that we can place the food in. However, the food should be refrigerated or frozen within 2 hours.

About Naturaw Pickups

Our main manufacturing and retail location is located at 32 Howden Road – Unit # 3, in Scarborough.

Major intersection is Birchmount and Lawrence.

Closest POI is the Toronto Police Reporting Center.

Weekday pickups are between 11:30 – 19:30. Saturday pickups are between 11:30 – 16:30. Sunday pickups are between 12:00 – 15:00.

We are closed on statutory holidays.

If you’re a new customer, please bring your pet(s) along with you for a free consultation with one of our friendly and knowledgeable staff members.

We usually need 2-3 hours (on a busy day) to prepare online orders for pickup.

As long as your items are in stock and we’re not considering Bulk items or Backordered items, then orders are usually ready within the hour.

You’ll receive a WhatsApp, Email & Push notification once your order is ready for pickup.

Bulk orders must be picked up same day as production. If this is not possible, we can hold it for 1 more business day.

If not picked up, we will package, freeze and restock your order. You’ll receive a refund in the form of Naturaw points which can then be used to place your order again on the next bulk production day, or use it towards other purchases in store, online or on our app.

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