NATURAW TERMS AND CONDITIONS
Last updated: January 16, 2022
Welcome to Naturaw Canine Food Ltd. (“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://naturaw.ca (together or individually “Service”) operated by Naturaw Canine Food Limited.
For our Terms of Service for our iOS and Android mobile application, we ask that you download our app from your corresponding play store. You will then be able to review the terms and conditions specific to our mobile app, from within the application.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, however, you’re invited to share which portion of our terms of service you do not agree with so that we can review it on a management level, by emailing at webmaster[@]naturaw.ca. These Terms apply to all visitors, users and others who wish to access or use our Service.
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link at the bottom of a related email.
Transactional emails (welcome emails, purchases, refunds, etc.) cannot be unsubscribed from as these are mandatory communication emails for any potential purchases that you may make from us.
If you wish to purchase any product or service made available through Naturaw (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for any reason, including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons outside of our control (such as decisions made by our bank).
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We utilize fraud detection technology on all orders and if one of our third party partners advised us that an order should be taken as fraud, we will in return cancel the order and return the funds back to the original method of payment.
You can find out more about the technology we deploy both online and in-store, here.
4. Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Naturaw may be governed by rules that are separate from these Terms of Service.
If the rules for a Promotion conflict with these Terms of Service, the Promotion rules supersede.
5. Naturaw’s Loyalty Rewards Club
You can earn points for purchases made on our mobile app, in-store, or online through our loyalty rewards club (“Program”). Points can be redeemed online at any time for exchange on any of our products or services, unless otherwise specified on the product or service.
The Program is only available to individuals, with a maximum of one account per person. Individuals who (i) are at least 18 years old, (ii) are Canadian residents, (iii) provide and maintain a valid email address, and (iv) accept these Terms and Conditions, are eligible to participate in the Program.
When a person makes a purchase on our mobile app, website, or in-store, they are automatically enrolled. You do not need to sign up for the Program on your own.
Points can be accumulated at the following rates:
- 200 points ➡ new customer registration
- 25 points ➡ for completed online profile
- 250 points ➡ on your pet’s birthday (limited to 1 pet)
- 250 points ➡ per referral registration
- 250 points ➡ per referral’s 1st purchase
- 25 points ➡ per 1 product order review
- 25 points ➡ per 1 product question and/or answer
When calculating points, the system will round to the nearest whole dollar spent.
When checking out on our website, members can use all or a portion of their points. They may also choose not to use any points & let them accumulate.
- Points never expire.
- Points do not accrue on taxes and tree donations.
- Points are automatically subtracted from any purchases that are returned or refunded.
- Points have no cash value.
- Shared Points (friend coupons) which you generate from your Points, have no cash value.
- Points are transferable by using “Share your points”, from within your Naturaw My Account.
Points have no monetary value, cannot be purchased, and are never redeemable for cash. There will be no change or currency given for any unused portion of Points.
Naturaw reserves the right to make promotional offers available to select or all members based on purchase activity, geographic location, specific time periods, product categories, program participation, and/or information supplied by the member on their profile (such as the birthday of their Pet).
Naturaw reserves the right, at its sole discretion, to add, withdraw, amend, or otherwise change bonus opportunities at any time.
Members may be eligible for sweepstakes, contests, or other similar opportunities from time to time (“Events”). Participation in such Events is subject to the terms, conditions, and rules posted at the time of the Event, as well as any applicable laws.
Naturaw reserves the right, in its sole discretion, to terminate a member’s membership in the Program at any time and for any reason, including any violation of these Terms and Conditions or any conduct detrimental to Naturaw or otherwise not within the spirit of the Program. If a member’s membership is terminated, the member forfeits any available rewards or other account value.
Members agree to receive regular transactional email updates from Naturaw as a result of Program Point updates.
Members are responsible for keeping their account information accurate and up to date. Naturaw will not be held liable if a member fails to receive or redeem a reward voucher/free food voucher due to a failure to update his/her email address.
Naturaw reserves the right, in its sole discretion, to amend, modify, or discontinue the Program and these Terms and Conditions at any time and in any way. If Naturaw amends or modifies the Program, notice of such amendment or modification will be provided on our mobile app and website, as well as via email to members. Naturaw reserves the right to discontinue the Program at any time, which may result in the loss of accumulated points and rewards, as well as the cancellation of all benefits and privileges associated with the Program.
Where prohibited by law, the Program is null and void.
We issue refunds for Purchases within 30 days of the original purchase of the pickup or delivery date.
7. Content, Reviews and Q&A’s
Our Website allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Reviews”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
Naturaw Canine Food Limited has the right, but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Naturaw Canine Food Ltd. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
8. Prohibited Uses
You may use our online Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
0.1. In any way that violates any applicable national or international law or regulation.
0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
0.4. Use any device, software, or routine that interferes with the proper working of Service.
0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
0.8. Take any action that may damage or falsify Company rating.
0.9. Otherwise attempt to interfere with the proper working of Service.
We use third-party Service Providers to monitor and analyze the use of our Service.
10. No Use By Minors
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
12. Intellectual Property
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Naturaw Canine Food Ltd. and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Naturaw Canine Food Ltd..
13. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to firstname.lastname@example.org, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.
14. DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;
0.4. your address, telephone number, and email address;
0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
You can contact our Copyright Agent via email at email@example.com.
15. Error Reporting and Feedback
You may provide us either directly at firstname.lastname@example.org or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
16. Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Naturaw Canine Food Limited.
Naturaw Canine Food Ltd. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms of service and privacy policies of any third party web sites or services that you visit.
17. Disclaimer of Warranty
These services are provided by company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.
Neither company nor any person associated with company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.
Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
18. Limitation Of Liability
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.
We may terminate or suspend your account to Naturaw immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using our Service, or you may request for your account to be deleted by sending us a WhatsApp or Live chat request.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
20. Governing Law
These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
21. Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
22. Amendments To Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
23. Waiver and Severability
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
25. Contact Us
Please send your feedback, comments, requests for technical support by email: webmaster[@]naturaw.ca.