We deliver between Monday and Friday, with Saturday delivery rolling out early 2021 🥳.
All deliveries are made by Naturaw reefer vehicles. We don’t use third party carriers, as they cannot always guarantee timely delivery.
We’re constantly expanding our map of deliveries. To see if we deliver in your area, enter your shipping address during checkout to view options.
If delivery is not yet available in your area, we would appreciate if you dropped us a quick note through live chat.
Once you place your order and the products are in stock, deliveries will usually take place with 24-48 business hours.
If by some reason (emergency, weather, illness etc.), the delivery may be delayed and we will notify you right away.
We highly recommend that our customers are home to receive their order so that the freshness of our food is not compromised.
We always let our customers know when we are on our way via text message or phone call.
If you are unable to be home at the time of delivery, please provide a cool box in a shaded area, that we can place the food in. However, the food should be refrigerated or frozen within 2 hours.
Shipping costs and time frames are calculated and shown upon checkout and once you’ve provided your shipping address.
Once you place your order online, our production team is notified right away and begins collecting your order for pickup. If all the items are in-stock, expect a text message within 2-3 hours.
If you need your order faster, message us via live chat or call us at 1-844-Naturaw and we’ll expedite your request. If for some reason there’s a problem with one of the items ordered, we’ll call you to arrange a replacement or refund.
Yes, we do! Fresh Bulk orders are available for pick-up & for delivery. Viewing our Production Calendar on our Home Page allows your to view our available productions dates and pre-order your fresh bulk protein. We’ll text and email you once the order is ready for pick-up and subsequently you’ll receive sms and email notifications if you choose delivery.
- Picking Up Your Bulk Order?
Our fresh bulk orders are for same day pick-up only. If you cannot pickup your order the same day, we can hold it for a max of 1 more day, but you’ll have to advise us.
- Having Your Bulk Order Delivered?
You will receive your bulk order the same day as production. Be sure to check the production calendar on the homepage & pre-order (1 day prior to production), to reserve a box. If you are within the GTA area, your order will arrive same-day – 1 business day (max.), from the date of production. If you are outside the GTA area, your order will arrive next business day, from the date of production. You will be shown the options for delivery upon adding your product(s) to your cart and proceeding with checkout.