Naturaw Membership Terms and Conditions

Last updated: March 16, 2023

Introduction: The Naturaw Membership is a loyalty program offered by Naturaw Canine Food Ltd. (the “Company”). The purpose of the program is to provide members with exclusive benefits and discounts on the Company’s products and services. By joining the Naturaw Membership, you agree to be bound by the terms and conditions of this agreement.

Membership Eligibility: To be eligible for membership, you must reside in Canada and have a delivery address in a Canadian province that is deliverable by at least UPS and/or Canada Post. Only one membership is allowed per user. Membership is non-transferable and non-refundable.

Membership Benefits: The following benefits are available to Naturaw Members. The perks below are available to both the pickup and delivery membership and differ between delivery/pickup perks (one or the other and membership perks cannot be combined):

  • Choice between a delivery perk or a pickup perk for members to choose during the membership year. If a member chooses the pickup perk, one of their delivery perks will be removed, and vice versa.
    🚚 Delivery perks: 4 free delivery for orders over $250, followed by 15% off subsequent deliveries with no minimum order spend.
    🏪 Pickup perks: 4 x 10% discount on all orders of $100 or more for in-store pickups to a maximum spend of $500 per perk.
  • Ongoing discount of 5% off every order, up to $3000 per year.
  • Large treat bag for your pet’s birthday included with your membership, limited to one pet per membership valued at $20.
  • $10 credit for both you and your friend with each Naturaw referral membership purchase.
  • Access to a secret menu of all-natural items not available to non-members, which is subject to change and coming soon.
  • Double points on all raw meaty bones and treats.
  • Exclusive early access to new products and sales.

Membership Fee: The annual cost for a Naturaw Membership is $150 and may be subject to adjustment at the time of renewal.

Termination of Membership: The Company may, at its sole discretion, terminate or suspend your Naturaw Membership at any time, with or without notice, for any reason, including, but not limited to, violation of the terms and conditions of this agreement. The program reserves the right to terminate customers who are discovered to have violated or abused the terms and conditions. Membership may also be terminated by the member upon written notice to Naturaw.

Changes to Terms and Conditions: The Company reserves the right to change or modify the terms and conditions of this agreement at any time and without prior notice. Any changes to the agreement will be posted on the Company’s website and on our mobile app.

Limitation of Liability: The Company shall not be liable for any damages, loss, or injury arising out of or related to the Naturaw Membership or the benefits offered to members, whether direct, indirect, incidental, special, or consequential.

Governing Law: This agreement shall be governed by the laws of the jurisdiction in the province of Ontario, Canada.

Entire Agreement: This agreement constitutes the entire understanding between the parties with respect to the Naturaw Membership program and supersedes all prior negotiations, representations, or agreements, whether written or oral, relating to the subject matter.

By joining the Naturaw Membership program, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this agreement.

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